For our UK customers:

Returns are FREE in the UK - yay! 

For all full price items we accept returns within 30 days of purchase if it's in perfect condition, unworn, and with the tags still attached. For all sale and markdown items, we accept returns within 14 days of purchase. 

Our returns are now paperless! Nobody’s Child has taken returns online. This means you’ll no longer receive a returns label with your order.

How to pack your Nobody’s Child return:

• Make sure the items you’re returning are in perfect condition with the tags still attached. (Yep, we do check.)
• Use the Nobody's Child returns portal to log your return.
• Fill in your order number and select the items you’re returning and the reason you’re returning them to us.
• Print out your label and attach it to your parcel. Or, you can you show your QR Code at the drop-off point and they will print the label for you. 
• Send your returns and make sure you keep the receipt!

Still have a few questions? Head to our FAQs page or email our friendly customer service team: heretohelp@nobodyschild.com 

If you're an international customer:

Please note that we have extended our returns window for international orders to 60 days to allow plenty of time for your return to reach us. 

You can request a return here to generate a returns label. We don't have a free returns option for our international customers so you will be responsible for the cost of sending the return back to us.

Please make sure you send items back in perfect condition and remember to pop your order note in the parcel with a note to tell us why you’re  returning the item.

Do get in touch with our Customer Support Team via our contact form if you happen to need a new returns note with your order number and they can email you a replacement.

Keep reading for our step-by-step guide. Please note, our returns portal will only be open to you within 30 days of purchase. 

1. Open the returns portal by clicking here
2. Enter your order number (top tip: this will be eight digits long on your order confirmation) 
3. Choose your returns method
4. If you’d like a digital QR code that you can take to the Post Office to scan, please select ‘Tracked Returns 48/Labels to Go’ – no printer is required for this method
5. If you’d prefer to print your own physical label, please select ‘Tracked Returns 48’ – a printer is required for this method
6. Once you’ve made this selection, you won’t be able to go back and change your mind so we’d kindly like to ask that you double check you’ve chosen the most suitable method before proceeding
7. Once you’ve pressed proceed, you’ll be able to download your selected digital QR code or printed label
8. If you need a helping hand, contact our friendly customer services team at heretohelp@nobodyschild.com – please note that we’re experiencing a high volume of emails at the moment so bear with us and we’ll get back to you as quickly as we can

For our UK customers, on all full price items we accept returns within 30 days of purchase if it's in perfect condition, unworn, and with the tags still attached. For all sale items or when you have used a voucher code, we accept returns within 14 days of purchase. 

For international returns, our returns window is 60 days.

Please note: We're really sorry to say that we're unable to accept returns for face masks due to hygiene reasons and can only accept items in perfect condition with tags still attached. We hope you understand!

Returns are FREE for UK customers.

We're really sorry to say that we are unable to offer a free returns service to international customers. If you are not in the UK you will be responsible for paying return postage yourself. Please address your parcel to (and make sure to keep hold of your proof of postage):

Nobody's Child (Returns)

Please note: We're really sorry to say that we're unable to accept returns for face masks due to hygiene reasons and can only accept items in perfect condition with tags still attached. We hope you understand!

It can currently take up to 21 days to process your return after your order arrives back with us. 

If it has passed this time period, then please do reach out to our Customer Support Team who can help!

It's super simple - just return as you would normally and we'll handle the rest!

Do keep an eye on your proof of postage tracking which will let you know when your order has returned back to us.

You’ll receive an email when your parcel is on its way back to us. Once it’s arrived at our warehouse, your refund will be processed.

We currently don't refund delivery fees but postage is free over £100 for UK customers!