From 15th January 2025, we will be introducing a £3 fee that will apply to returns for all orders placed on or after this date. The fee will be automatically deducted from your refunded amount when we process your return. On 15th January, we will amend this page with our updated Returns Policy.
Why returns matter, and what's changing:
At Nobody’s Child, we’re committed to taking steps to reduce our impact on the planet. Returns are a hidden environmental cost of online shopping, with each return requiring transportation, handling, and repackaging, which increases carbon emissions and creates waste, whilst driving up business costs.
Whilst we will continue to cover the majority cost of returns, this £3 contribution will ensure we can continue offering quality products at fair prices and make a purposeful change to break the buy, return, repeat cycle.
Find the right fit:
At Nobody's Child, we’re continuously investing in initiatives to make it easier for you to find the right style and fit. By helping you make more informed choices, we aim to reduce returns and minimise their impact.
Here’s how we’re enhancing your experience throughout 2025:
- Better product, better fit: Improving our size consistency across all ranges, including petite & extended sizes, with better guides and sizing feedback to our teams.
- More support, more style: Repair guides, and lookbooks for easier styling.
- Transparency & responsibility: Expanding digital product passports for greater insight into your items.
In addition, to make your shopping experience seamless, we’ll also be introducing these exciting updates:
- Exchanges: Easily swap for a different size or style
- Order editing: Adjust your purchase before it’s shipped
- Enhanced delivery options: Enjoy next-day AM delivery or DPD HubBox for added convenience
By reducing returns together, we’re making fashion less impactful one thoughtful choice at a time. If you have any questions, we’re here to help.
Thank you for your trust and support,
The NC Team