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Where is my order?
After you have placed your order, you will receive a confirmation email and our warehouse team will get your order on its way to you as soon as possible. You'll receive an email confirmation once it's been dispatched with a tracking link so you can follow its journey. Please note that delivery dates are estimated and your order may arrive sooner or later than the given dates. If your tracking information hasn't updated in three days, please contact us.
Can I cancel or make changes to my order?
Unfortunately we are unable to cancel or edit an order once it's been placed, as they go straight through to our warehouse team for processing. Please note that UK returns are free so please send any unwanted items back to us.
Why is there an item missing from my order?
If an item is missing from your order it is likely that it was out of stock at the time the order was placed. If this is the case, then you will have automatically been refunded. Please note fragrances are shipped separately.
Where is my refund?
Please allow up to up to 21 days for your returns to be processed from the date of posting. An email will be sent to you once your return is with the warehouse, and a further email will be sent once the refund has been processed. Please note it can take 3-5 working days for your refund to appear in your account. For further information please contact our customer services team.
We've been experiencing an unprecedented volume of orders over and above what was planned and expected for this time of year, and it may cause some delays by a couple of days. Please know our team is doing everything we can to get your order to you as quickly as possible. We appreciate your patience and we’re sorry for any inconvenience this may have caused.
Our customer service team are available from Monday to Friday from 9am to 5pm. If you message on a weekend or a bank holiday, our team will aim to get back to you on the following working day.
Email us at heretohelp@nobodyschild.com
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal
